REFUND POLICY

Thank you for choosing Klarim INC. We are committed to providing our customers with high-quality office supplies and an excellent shopping experience. If you are dissatisfied with your purchase or encounter any issues with the product, please follow the refund and return policy outlined below.

Please read the following policy carefully before making a purchase to understand the return conditions, application process, exchange procedures, and refund processing times.

1. 30-Day Return Policy
   Klarim INC offers a 30-day return service.
   If you are not satisfied with your purchase, you may contact us to request a return within 30 days of receiving the item.
   Returned items must meet the following conditions:
   The item is unused and undamaged;
   The item remains in its original condition;
   The item includes original packaging, accessories, and relevant documentation;
   Valid order information or proof of purchase is provided.
   Return requests submitted after the 30-day period may not be approved.
2. Return Application Process
   If you need to return an item, please follow these steps:
   Step 1: Contact Us
   Please contact Klarim INC customer service via the following methods and provide:
   Order number;
   Email address used for the purchase;
   Information regarding the product to be returned;
   Reason for the return and relevant details.
   Step 2: Await Review
   Our customer service team will review your request upon receipt.
   Once approved, we will provide you with instructions regarding the return.
   Step 3: Ship the Item Back
   Please ship the item to the designated return address using the information provided by customer service.
   The return package must include order-related information so that we can promptly confirm receipt.
3. Return Address
   Please ship all eligible return items to the following address:
   Return Address: 1642 VIVIAN RD, MODESTO, CA 95358
   Please note:
   Items shipped back without prior confirmation may not be processed promptly;
   Please contact us to confirm the return process before shipping the package;
   We recommend that customers retain proof of shipment for tracking purposes.
4. Return Shipping Information
   Regarding return shipping costs:
   If the item has quality issues, is incorrect, or was damaged during transit, Klarim INC will handle the associated return costs based on the specific circumstances;
   If the return is due to personal reasons (e.g., no longer needed, dislike, incorrect purchase, etc.), the customer is generally responsible for the return shipping costs.
   Specific details will be confirmed by our customer service team based on the order status.
5. Exchange Policy
   You may request an exchange if the office supplies you receive have quality issues, are damaged, or are incorrect.
   Exchange conditions:
   The request must be made within 30 days of receipt;
   The item must be unused and free from man-made damage;
   Order information and proof of the issue must be provided;
   The product must be in stock for exchange.
   Exchange process:
   Contact Klarim INC customer service to submit an exchange request;
   Provide the order number and a description of the product issue;
   Wait for customer service review and confirmation;
   Return the item according to customer service instructions;
   We will arrange the exchange once the returned item is received and verified.
   If the replacement item is out of stock, we may suggest a refund instead.
6. Refund Process
   We will process the refund request once the returned item has been received and inspected.
   Refund process:
   We typically complete the review within 3 business days of receiving the returned item;
   Once approved, the refund will be issued via the original payment method;
   The time it takes for the refund to appear in your account may vary depending on bank or payment provider processing times.
   The refund amount will be based on the actual eligible order value.
7. Non-returnable Items
   Returns may not be accepted in the following cases:
   The 30-day return period has expired;
   The item has been used, damaged, or is otherwise unfit for resale;
   Original packaging, accessories, or order information is missing;
   Damage caused by improper handling;
   Items not sold by Klarim INC.
8. Order Cancellation
   Please contact us as soon as possible if you need to cancel your order.
   Once an order enters the processing or shipping stage, it may no longer be cancellable. In such cases, you may apply for a return in accordance with our return policy after receiving the item.

Thank you for choosing Klarim INC. We value every customer’s shopping experience and strive to provide reliable office supplies and services.